International Finance Institutions

European Bank for Reconstruction and Development (EBRD)

International Finance Corporation

Grievance mechanism:

The City Secretariat for Environmental Protection, BCE and the Contractors will accept and respond to all suggestions and complaints associated with the Project. Any person or organization may send comments, complaints and/or requests for information in person or via post, telephone or email using the contact information provided below. At all times, complainants are also able to seek legal remedies in accordance with the laws and regulations of the Republic of Serbia. All grievances will be registered and responded to within 20 calendar days, either verbally or in writing, in accordance with the preferred method of communication specified by the complainant. Individuals who submit their comments or grievances have the right to request that their name be kept confidential. Grievances can also be submitted anonymously, however this may limit the possibilities for investigation of complaints and providing a response. Please contact:

City of Belgrade, Secretariat for Environmental Protection
Contact Person: Snežana Bondžić
Address: Belgrade, 43-45, 27. Marta Street
Telephone number: +381 11 330 9589
Email address:

Beo Čista Energija d.o.o. Ltd.
Contact Person:  Gordana Jelenic, Assistant to Managing Director
Address: Tošin bunar 272v, 11070 Belgrade, Serbia
Telephone number: +381 11 715 4885
Email address: 

   Grievance Form